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RMA Request

RMA (Return Material Authorization) - Anforderung

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Step 1: Apply for an RMA number

Please fill out and submit the RMA form below to obtain a Return Material Authorization (RMA) number.

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Step 2: Confirm your RMA request

You will receive the RMA number per Email.

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Step 3: Finish the return shipment

Please pack the return goods carefully to avoid further damage. The RMA number must be clearly visible on the outside of the packaging or on delivery note.

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Step 4: Return the goods

Use a carrier of you choice to send goods to:
ITEC-Tontechnik,
Lassnitzthal 300,
8200 Gleisdorf, AUSTRIA.

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Step 5: Development & testing of your goods

After technical check of the return goods our customer service will inform you about further steps (repair, replacement, refund).

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Step 6: Conclusion of your RMA request

Finally new or repaired goods will be sent back to the declared return adress.

Sender

Information about the returned goods

For questions (if not identical with sender)

Return address (if not identical with sender)


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